Privacy Policy

Last Updated: 04/02/2026.

Preamble

Your privacy as a Tela user is very important to Tela (“Tela”, we”, “us” or “our”) and we are dedicated to safeguarding your data.

Introduction

This Data Protection and Privacy Policy (the “Privacy Policy”) describes your privacy rights regarding our collection, use, storage, sharing, and protection of your personal information. It applies to our website and all related sites and payment platforms (“Platforms”), software applications (“Apps”), email notifications, and tools (“Services”) regardless of how you access or use them. This Privacy Policy applies to all forms of systems, operations, and processes within our environment that involve the collection, storage, use, transmission, and disposal of Personal Information (described below). It is provided to help you understand what information we collect from you, how the information collected is used, how we protect it, and your rights to it, amongst others.

Tela wants you to be in charge of your personal information and to make your own voluntary choices about your Personal Information. We take responsibility to ensure appropriate measures are put in place and all Personal Information is secured;

To collect and store personal information on a “need to collect” basis: Tela collects Personal Information to perform its services for you. We work to have measures in place to prevent collecting and storing Personal Information beyond what we need.
This Privacy Policy is strictly restricted to only our Services and therefore does not apply to services that are not owned or controlled by us, including third-party websites. We are committed to handling all Personal Information provided to us in compliance with both applicable and model data protection and privacy laws.

We only process personal information for these “legitimate interests” after considering the potential risks to your privacy — for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information

Consent

By using our Services in any manner, you confirm to us that you have read and accepted this Privacy Policy and consent to the data practices described in this Privacy Policy. If you do not intend to accept this Privacy Policy or do not meet or comply with the provisions set forth herein, then you may not use our Services.

The Information we collect

Personal Information

The personal data we collect depends on how you interact with us, the Services you use, and the choices you make. We may collect information from different sources and in various ways, including information you provide directly, information collected automatically, third-party data sources, and data we infer or generate from other data

To collect and store personal information on a “need to collect” basis: Tela collects Personal Information to perform its services for you. We work to have measures in place to prevent collecting and storing Personal Information beyond what we need.
This Privacy Policy is strictly restricted to only our Services and therefore does not apply to services that are not owned or controlled by us, including third-party websites. We are committed to handling all Personal Information provided to us in compliance with both applicable and model data protection and privacy laws.
Personal Information refers to information relating to an identified person or information that can be used to identify you, (like email address, bank details, name, telephone number and so on).
It may also include anonymous information that may be linked to you specifically, IP address for example

These individuals include current, past, and prospective registered users, prospective users, newsletter applicants, any and all other persons that in one way or the other interact with our Platform (“Users”), and other individuals with whom Tela communicates or deals with, jointly and/or severally.

Information provided to us by you in your use of our services
Information about your transactions
Information from third parties
Information automatically collected
Information you provided

Why We use your personal information:

Provide you with the required services,
Respond to your questions or requests,
Improve features, website content and analyse data to further develop products and services,
Conduct analytics, user engagement, and external purposes. This includes data usage for marketing purposes, analytics, advertising, and enhancing user engagement,
Address inappropriate use of our Service,
Prevent, detect and manage risk against misinformation, wrong use, and illegal activities using internal and third-party screening tools,
Send you marketing content, newsletters and service updates curated by Tela, however, we will provide you with an option to unsubscribe if you do not want to hear from us. Please note however that if you opt-out of marketing content, we may still send you messages relating to transactions and our Services related to our ongoing business relationship,
Verify your identity and the information you provide in line with our KYC requirements and other statutory obligations using internal and third-party tools,
Maintain up-to-date records,
Resolve disputes that may arise, including investigations by law enforcement or regulatory bodies,
Any other purpose that we disclose to you while providing our Services to you.

With your consent, we may also collect additional Personal Information in other ways including emails, surveys, and other forms of communication. Once you begin using our services through your Tela account we will keep records of your transactions and collect information about your other activities related to our Services. We will not share or disclose your Personal Information with a third party without your consent except as may be required for the purpose of providing you with our Services or under applicable legislation.

Information That we Collect From Website Visitors

Generally, you can visit our Websites and mobile applications without telling us who you are or revealing any information about yourself. When you submit an inquiry to us via any means, register a Tela account, register to attend a Tela event, interact with us on social media, partake in competitions and promotional activities and volunteer information to us, we may collect personal information from you, which may include your name, email address, mobile phone number, banking information, image and other information that identifies you (collectively, “Personal Information”). By providing your Personal Information to us, you expressly agree to our collection, use, storage, and disclosure of such information as described in this Privacy Policy.
As a visitor to our website, we do not collect your Personal Information. However, so we can monitor and improve our website and Services, we may collect non-personally-identifiable information. We will not share or disclose this information with third parties except as a necessary part of providing our Services. We may where applicable, use the information to streamline our advertising process.
As a User, we will also ask you to create login information for your Tela account, such as a username and password. When you provide your mobile phone number, we may ask for your consent for us to send you text messages relating to our Services on that number.
Generally, we collect Personal Information you give us by filling in forms or by communicating with us by phone, email, social media posts and messages, and other mediums.

Purpose Limitation

Tela collects Personal Information only for identified purposes and for which consent has been obtained. Such Personal Information cannot be reused for another purpose that is incompatible with the original purpose, except consent is obtained for such purpose.

Data Minimization

We only collect and retain Personal Information that is necessary for the purposes described in this Privacy Policy. We will not retain your Personal Information longer than is necessary for the purposes for which it was collected.

Cookies

We use cookies and similar tracking technologies to track activity on our Services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services. Our cookies do not store personal or sensitive information. They simply hold a unique random reference to you so that once you visit our website, we can recognize who you are and provide certain content to you. If your browser or browser add-on permits, you have the choice to disable cookies on our website, however this may impact your experience with using our website.

How We Protect Your Information

We shall establish adequate controls in order to protect the integrity and confidentiality of your Personal Information, both in digital and physical format and to prevent your Personal Information from being accidentally or deliberately compromised.
We are committed to protecting your information we collect in line with global industry best practices. We maintain administrative, technical, and physical controls designed to protect the Personal Information you provide, or we collect against loss or theft, as well as against any unauthorized access, risk of loss, disclosure, alteration, copying, misuse, modification, we also use industry recommended security protocols to safeguard your Personal Information.
The security measures we undertake include but are not limited to,

Secure servers
Firewalls
End-to-end encryption using a Secure Sockets Layer (SSL).
Security information hashing
Implementation of multi-factor authentication (email and SMS verification)
Access limitation and role distinction to your employees, in order to fulfil their job responsibilities. No Personal Information processing will be undertaken by an employee who has not been authorised to carry such out as part of their legitimate duties.

Where you use a password for any of your Accounts, please ensure you do not share this with anyone, and the password is kept confidential at all times.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of your Personal Information is protected and maintained. Transmitting information online is not entirely secure. As such, we cannot guarantee that all information provided online is secure. We would take all reasonable steps to ensure that your Personal Information is secured and well protected.

How We Share The Personal Information You Provide

We do not sell, trade, or rent Personal Information to anyone. However, to enable us to render our Services to you on our website, we may share your information with trusted third parties, such third parties include sanctions screening and identity verification services as well as any third parties that you have directly authorized to receive your Personal Information.
We may disclose your Personal Information in compliance with applicable law or a legal obligation to which we are bound. Please note that Tela only shares personal information with external third parties in the following limited circumstance: We have your consent. We require opt-in consent for the sharing of any personal information; We share Personal Information with third parties directly authorized by you to receive Personal Information, such as when you authorize a third-party application provider to access your account. The use of your Personal Information by an authorized third party is subject to the third party’s privacy policy and Tela is therefore not responsible for their actions or any breach which may arise from such authorization by you, including their information protection practices. The use of your information by such third parties will be subject to their applicable privacy policy, which you should carefully review.
We provide such information to our subsidiaries, affiliated companies, or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: satisfy any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms of Service, including investigation of potential violations thereof, detect, prevent, or otherwise address illegal activities, security or technical issues, or protect against imminent harm to the rights, property, or safety of Tela, its users, or the public as required or permitted by law. If Tela becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy

Transfer Of Personal Information

Third Party Processor within Nigeria:
We may engage the services of third parties to process your Personal Information. The processing by such third parties shall be governed by a written contract with us to ensure adequate protection and security measures are put in place by the third party for the protection of Personal Information in accordance with the terms of this Privacy Policy.

Transfer of Personal Information to Foreign Country:
In providing you with the Services, we may rely on third-party servers located in foreign jurisdictions from time to time, which as a result, may require the transfer or maintenance of your Personal Information on computers or servers in foreign jurisdictions.
Where such Personal Information is to be transferred to a country outside Nigeria, we shall put adequate measures in place to ensure the security of such Personal Information. We shall, among other things, confirm whether the country is on the National Information Technology Development Agency (“NITDA”) Whitelist of Countries with adequate data protection laws.
The transfer and subsequent processing of such Personal Information would be in accordance with the provisions of the Nigeria Data Protection Act ("NDPA”) which we comply with. We will therefore only transfer and permit the processing of Personal Information outside of Nigeria where:

Your consent has been obtained
The transfer and processing are necessary for the performance of a contract between us or the implementation of pre-contractual measures taken at your request;
The transfer and processing are necessary to conclude a contract between us and a third party in your interest;
The transfer and processing are necessary for reasons of public interest;
The transfer and processing are for the establishment, exercise or defence of legal claims;
The transfer and processing are necessary to protect your vital interests or that of other persons, where you are physically or legally incapable of giving consent.

We will take all necessary steps to ensure that your Personal Information is transmitted and processed in a safe and secure manner. Details of the protection given when your Personal Information is transferred outside Nigeria shall be provided to you upon request.

Data Retention

We will retain your Personal Information for as long as is needed to provide our Services to you, comply with our legal and statutory obligations or verify your information with the required verification authorities. Therefore, even after discontinuance of our Services, we will retain certain Personal Information and transaction data to comply with our legal and regulatory obligations. All Personal Information shall be destroyed by us where we have satisfied the legal retention timeframe.
For all Personal Information and records obtained, used, and stored by us, we shall perform periodical reviews of the data retained to confirm the accuracy, purpose, validity, and requirement to retain. The length of storage of your Personal Information shall, amongst other things, be determined by:

The contract terms agreed between us or as long as it is needed for the purpose for which it was obtained; or
Whether the transaction or relationship has statutory implication or a required retention period;
Whether there is an express request for deletion of the Personal Information by you, provided that such request will only be treated where you are not under any investigation which may require us to retain such Personal Information or there is no subsisting contractual arrangement with you that would require the processing of the Personal Information; or
Whether we have another lawful basis for retaining that information beyond the period for which it is necessary to serve the original purpose.

Choices And Rights

Once your Personal Information is held by us, you are entitled to reach out to us to exercise the following rights:

The right to request for and access your Personal Information collected and stored. Where data is held electronically in a structured form, such as in a Database, you have a right to receive that data in a common electronic format,
The right to information on your Personal Information collected and stored,
The right to objection or request for restriction,
The right to object to automated decision making,
The right to request rectification and modification of your Personal Information which we keep,
The right to request for the deletion of your data,
The right to request the movement of your data from us to a third party called the right to the portability of data. But we may not always be able to comply with your request of transfer for specific legal or other reasons which will be notified to you, if possible. You may also object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
The right to object to, and to request that we restrict the processing of your Personal Information. We shall inform you of the effect of such restrictions and how it will affect our Services to you.

Your request will be reviewed by us and carried out except as restricted by law or our statutory obligations. You may review and update your Personal Information directly or by contacting us via email at support@Tela.ng

Age Restriction

Tela’s websites and applications are not directed at persons under the age of eighteen (18) and we do not collect any Personal Information knowingly or directly from minors who fall within this category. If as a parent or guardian, you become aware that your child or ward has provided us with any information without your consent,, please contact us using the information provided under the Contact Us Section to enable investigation and restrict such data.

Updates, Modifications And Amendments

We reserve the right to update, modify, change or revise this Privacy Policy from time to time. The changes will not be retroactive, and the most current version of this Privacy Policy which will always be on this page and will continue to govern our relationship with you. We advise that you check this page often, referring to the date of the last modification on the page.
We will also try to notify you of any material changes which could be done via email associated with your account or service notification. By continuing to use our Services after the changes become effective, you agree to be bound by the revised Privacy Policy.

Contact Us

You may contact us upon becoming aware of any breach of Personal Information or if your access to our Services has been compromised, to enable us to take the necessary steps towards ensuring the security of your Personal Information.
You may also contact us if you have any questions relating to this Privacy Policy or would like to find out more about exercising your data protection rights. All access requests, questions, comments and complaints should be sent to support@tela.ng or call +2349133124223
We may request additional details from you regarding your complaints and keep records of your requests and resolution.

By using TELA, you confirm that you have read and understood this Privacy Policy, and that you agree to the collection, use, and handling of your data as described.

© Tela 2026 — All rights reserved. "TELA" a sub of Difi Financial Services LTD. TELA offers its financial services in partnership with licensed financial institutions in their respective jurisdictions.